Gaya APA

Michelli, J, A. (2014). Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people . New York: McGraw Hill Book Co..

Gaya MLA

Michelli, Joseph, A.. "Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people". New York: McGraw Hill Book Co., 2014. Text.