Gaya APA
Tjiptono, F., Chandra, G.
(2016).
Service, quality and santisfaction
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Grigorius.
"Service, quality and santisfaction".
Yogyakarta:
Andi,
2016.
Text.