Gaya APA

Kirom, B. (2021). Mengukur kinerja pelayanan dan kepuasan konsumen = Service performance and customer satisfaction measurement . Bandung: Pustaka Reka Cipta.

Gaya MLA

Kirom, Bahrul. "Mengukur kinerja pelayanan dan kepuasan konsumen = Service performance and customer satisfaction measurement". Bandung: Pustaka Reka Cipta, 2021. Text.