Gaya APA
Liker, J, K., Ross, K. (2017).
The Toyota way to service excellence : lean tranformation in service organizations .
New York:
McGraw-Hill Education.
Gaya MLA
Liker, Jeffrey, K.., Ross, Karyn.
"The Toyota way to service excellence : lean tranformation in service organizations".
New York:
McGraw-Hill Education,
2017.
Text.