Gaya APA

Tjiptono, F. (1997). Prinsip-prinsip total quality service (TQS) (Ed.1.Cet.1). Yogyakarta: Andi.

Gaya MLA

Tjiptono, Fandy. "Prinsip-prinsip total quality service (TQS)". Ed.1.Cet.1 Yogyakarta: Andi, 1997. Text.