Gaya APA

Forter, T, R., (penerjemah), T, H, A. (1999). Memberikan perhatian kepada pelanggan = How to be better at .. Customer Care . Jakarta: Gramedia.

Gaya MLA

Forter, Timothy, R.V.., (penerjemah), Teguh, H,, Agus. "Memberikan perhatian kepada pelanggan = How to be better at .. Customer Care". Jakarta: Gramedia, 1999. Text.