Gaya APA

Diana, A., Tjiptono, F. (1995). TQM Total quality management (Ed.1.cet.1.). Yogyakarta: Andi Offset.

Gaya MLA

Diana, Anastasia., Tjiptono, Fandy. "TQM Total quality management". Ed.1.cet.1. Yogyakarta: Andi Offset, 1995. Text.